Personalization, Shipping & Returns FAQ

Personalization

How does personalization work?

Choose the available options on the product page and enter the requested name, date, color or message. Review spelling carefully before submitting your order.

Can I request a custom design?

Visit our Custom Orders page to submit your request. Custom work may require additional time.

Processing and shipping

How long does my order take?

Processing time varies by item and appears on the product page. Shipping time begins after processing. Order early for birthdays, holidays, games and other date-specific events.

Will I receive tracking?

When tracking is available, it is sent to the email address used at checkout after the order ships.

Returns and problems

Can I return a personalized product?

Personalized products are final sale unless they arrive damaged or incorrect. Contact us promptly with your order number and clear photos if there is a problem.

How do I contact BKKB?

Use our Contact Us page or email info@bethabrand.com.